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Telephone Counsellor including weekend shift

The Portfolio Group



£27000 - £32000/annum


Posted: 07/06/2024

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£(phone number removed) FTE DOE.
Various shift patterns from part-time to full-time.
Hybrid position - Manchester
Must be able to attend training induction that runs twice a month.Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.

Day to Day Responsibilities:

Providing an efficient and effective telephone counselling service to all callers
Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day

Essential Skills and Competencies:

Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
Registered member of the BACP
Relevant telephone experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
High level of organisational ability; ability to work to tight deadlines and targets
Good communication and customer service skills

Desirable Skills and Competencies:

Accredited with the BACP or eligible for the accreditation process
EAP experience
Experience of working within a target driven environment

Employee Benefits:

BACP (or equivalent) membership and accreditation paid for
Up to £60 per month for supervision
Inhouse supervision
Monthly incentives such as weekends away!
25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Contributory Pension Scheme
Fab Fridays- dress down & free treats
Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription



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