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Resident Liasion Officer

TSR Recruitment Limited

Tyne and Wear


£25000 - £28000/annum


Posted: 08/06/2024

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TS Recruitment are working with a leading Housing Maintenance / Property Services Contractor who are recruiting an RLO / TLO based in Newcastle for a kitchen and bathroom installation contract.

Key Responsibilities include:

Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance, and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

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