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Heating Coordinator

Orbit Group



£25375 - £28195/annum 27 Days Annual Leave, Group Incentiv


Posted: 17/06/2024

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We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The purpose of this role is to provide an efficient administrative service to the Heating Team, working with internal and external partners to ensure that regulatory processes are followed through to completion within timescale .

Working alongside our contractors and customers to overcome difficulties and improve the customer journey whilst ensuring overall compliancy is maintained.

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

This role can be based in either The Midlands or the South, applicants from both locations will be considered. 

What you'll achieve

To create works orders for both service and repair works including adding costs and variations where applicable

To assist with the cleansing of work in progress reports, identifying and rectifying overdue works orders

Facilitating and communicating urgent referrals in relation to Gas Delivery works

Logging and allocating Gas Safety issues to Health and Safety by logging on SHE portal

Investigating first stage or informal repair and service related complaints and provide audit trail of timelines to senior colleagues and complaint team

Ensure that contract additions and deletions are input correctly into Active H and correct information given to contractors to ensure legal obligations are met for all properties

To ensure that attributes are updated correctly after installation to ensure that the next legal service date moves and that planned programs through Strategic Asset Management and delivery through Property Improvement are accurate

What you'll bring

Essential skills

Educated to GCSE level or equivalent including English and Maths

Any relevant NVQ or other similar qualification desirable – e.g. in Customer Service, word processing, RSA II or equivalent Business Administration

Experience of carrying out administrative functions in a compliance setting

PC skills and knowledge, conversant with all Microsoft packages and experience of working with databases.

Gas Awareness Level 2 (will be given)

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive.  For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application


Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

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