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Field Service Engineer Shift Work

Springboard Worldwide

Birmingham

Permanent

B32AA

Posted: 11/07/2024

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Flowbird is the global leader in parking solutions; manufacturing, supplying, installing and maintaining the sectors most trusted payment kiosks for local authorities and private car park operators all over the world, and delivering a robust and market-leading software suite that supercharges car parks and connects historically static offline assets to an online audience of millions.
We currently have an opening for a Field Service Engineer working on a shift basis. Field Service Engineers are the first point of face-to-face contact for our customers. They provide support to the Area Service Manager in the form of first line customer liaison, service and repair of Flowbird equipment as well as quality control of support activities. We are looking for an enthusiastic, energetic, and confident individual who can provide world-class customer service to our customers and partners.
Responsibilities include:
● Carry out on-site preventative maintenance and reactive repairs to Flowbird equipment to a defined standard
● Coordinating the prioritisation of all active response and scheduled calls to ensure that defined targets of response are achieved
● Carry out diagnostic tests, checks, and fixes on customers equipment through to resolution
● Contribute to a first time fix standard and client oriented approach focused upon the end users satisfaction.
● Assist with the implementation of new equipment or the upgrade of existing equipment as required. Occasional installation work is also a feature of the post.
Shift pattern is early 5.30am to 5.30pm late 11.30am to 11.30pm on a 4 day on 4 day off basis.
The role will require living in the Midlands covering the Midlands region based from home. Company van and generous benefits available. Salary would be C£28K plus £2.5K late shift allowance

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