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Customer Success Manager

Futures

London

Permanent

£40000 - £45000/annum Hybrid Work & Company Wide Benefits

SE17BE

Posted: 05/07/2024

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Customer Success Manager - Central London - Hybrid Working - Salary up to £45k*

Futures are excited to be working with a well-established, B-Corp Certified Beauty & Personal Care business, that have a portfolio of brands we all know and LOVE!

Due to impressive TRIPLE-DIGIT GROWTH through winning multiple new, major accounts, this business are looking to expand the Customer Succes team and are looking for an experience people manager to come in and drive sucess across all customer accounts.

As a Customer Success Manager you will...

* Be fully responsible for managing customer service for all UK and European customers, in collaboration with the wider Sales and Operational teams

* Manage a small team of Customer Success Executives, coaching, proving training and monitoring performance through setting monitoring and updating KPIs

* Ensure all accounts experience an AMAZING end-to-end customer journey, through process improvement and speedy problem solving

As a Customer Success Manager you will need...

* 4+ years experience within Customer Service

* Experience managing B2B customer service, working knowledge of supply chain is a plus too!

* Computer literacy - knowledge of platforms such as Microsoft Office, SAP, Salesforce

* Experience managing/ leading a team

Interested? Apply for more information on this Customer Success Manager opportunity

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