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Senior IT Support Technician

Fresh Perspective Resourcing

Manchester

Permanent

£25000 - £30000/annum

M65JE

Posted: 10/07/2024

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Are you an IT guru who can diagnose and resolve software and hardware issues?

Are you excellent at customer service and confident over the phone?

Want to progress and lead your own small team?

Well look no further for your dream career!

We’ve got an amazing Senior IT Support Technician opportunity, with a fantastic company who have loads of fun and progression opportunities!

So if you’re top notch with IT support? Read on…

As a Senior IT Support Technician, your responsibilities will include…

* Oversee the team and handle any escalations

* Answering incoming calls from clients and being the first point of contact

* Diagnosing & resolving software/hardware issues, including OS systems and applications

* Providing email support as required and managing the “unassigned queue”.

* Dealing with, logging and updating tickets on the system

* Ensuring all processes and procedures are followed and updated when required.

* Dealing with any hardware that might come in to be repaired

We are looking for a Senior IT Support Technician with the following skills and experience…

* Ideally 3-4 years as an IT Support Technician, helpdesk or similar

* Some experience or familiarity with Office 365 & Active Directory server

* Experience working with an MSP is preferred

* A tenacious, problem solving, and inquisitive mindset.

* Clear and concise, able to translate tech speak.

* Good time management, organisation and prioritising skills.

In return, the successful Senior IT Support Technician will receive a salary of up to £30,000, plus the following benefits…

* 24 days holiday plus bank holidays, with yearly increases

* Private medical care.

* Team building events, such as nights out and clay pigeon shooting.

* Last Friday of the month lunches!

Does this sound like the perfect Senior IT Support Technician position for you? Send your CV over to Andrea today

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