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Housing Officer

Vox Network Consultants

West London




Posted: 11/07/2024

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Role Purpose 
My client is looking for housing officers to provide a customer focused, proactive and high-quality Tenancy/leasehold, neighbourhood management service to general needs and sheltered residents. 


Responsible for the day to day management of a patch of tenancies, leases, and licences, to include sheltered housing, to ensure all agreements are adhered to and action is taken to address breaches where appropriate.
To maintain up to date knowledge of relevant housing and leasehold legislation and case law in respect of tenancy, neighbourhood, and estate management. To develop an excellent understanding of H&F policies and procedures relating this and to apply these appropriately in day to day working.
To identify fire safety issues on our estates and in resident homes, to give advice and report issues to appropriate departments to ensure risk is reduced and we comply with guidelines and best practice. Work with the Estates & Fire Safety team to action any recommendations for housing management from fire risk assessments within required timescales. 
To plan, co-ordinate and undertake a tenancy audit of your patch, visiting all properties within an agreed timeframe to build our business intelligence of the people and properties we manage.


Educated to GCSE “A” Level or NVQ Level 3 or having equivalent experience/transferable skills.  A housing qualification would be an advantage, but is not essential.
Previous experience as a housing officer for a previous council or housing association 
A good understanding and knowledge of housing and other relevant legislation, and an awareness of current issues in relation to housing management. 
Evidence of working as an effective team player and building and maintaining effective relationships with colleagues.


Initial 3 month contract with the opportunity to extend 
Monday to Friday 9am to 5pm (Full days in office)

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