Membership Consultant 

Surbiton

£26,000

Office Based Role

A health club based in Surbiton are looking for a switched on and membership consultant to join their growing team.

The role is to ensure that the company continue to successfully source and recruit new members through innovative campaigns whilst offering the very best level of service to our current membership base using our CRM system.

Membership Consultant Duties:

Provide excellent Customer Service at all times

To develop and implement campaigns to recruit new members

Complete and follow up on membership tours.

Assist in the new member follow-up series.

Complete and maintain regular competitor analysis for all areas of our business

To utilize Ezrunner to identify and contact web/phone/walk-in enquiries

To be able to run reports in software with complete accuracy

Customer Service; Identify customers’ needs and respond proactively to member concerns

Come up with ideas to enhance member journey and ways to communicate with members

Membership Consultant Specification:

Excellent communication skills

Great communication skills, spoken as well as written

Proficient in Excel

Great work ethic and able to work autonomously

Be motivated and motivational

Team player

Company Benefits:

Free gym membership.

Career growth opportunities.

Annual salary review.

Refer a friend bonus.

Discount on childcare.

Discounted hair & beauty treatments.

Free parking and a bicycle station.

What you need to do now:

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