About the Role:
We are looking for a proactive and customer-focused IT Support Technician to join our growing team in Manchester. You'll be the go-to person for all things tech, ensuring smooth day-to-day operations by supporting hardware, software, and networking issues.

Key Responsibilities:

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Provide 1st and 2nd line IT support to staff onsite and remotely

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Troubleshoot hardware, software, and network issues

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Install, configure, and maintain desktops, laptops, and mobile devices

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Manage user accounts, permissions, and access control

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Assist in IT projects, including system upgrades and migrations

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Maintain documentation of IT procedures and support logs

Requirements:

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Previous experience in an IT support or service desk role

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Strong knowledge of Windows OS, Microsoft 365, and Active Directory

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Basic networking knowledge (DNS, DHCP, TCP/IP)

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Excellent problem-solving and communication skills

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A logical, methodical approach and ability to prioritise tasks

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Relevant certifications (e.g. CompTIA A+, Microsoft, ITIL) – desirable but not essential

What We Offer:

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Competitive salary & pension scheme

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Supportive team environment

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Ongoing training & development

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Opportunities for progression

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Onsite parking & modern office facilities

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