Billing Manager
Location: London (2 Days in Office, 3 Days from home)
Type: Permanent
Salary: £50,000 - £60,000 per annum + Benefits

An exciting opportunity has arisen for an experienced Billing Manager to join a fast-paced and dynamic organisation within the professional services industry.

The successful candidate will lead a team of four Billing Analysts and take full ownership of the end-to-end invoicing process across multiple business units. This is a key role requiring strong leadership, billing expertise, and a proactive approach to resolving customer queries.

Key Responsibilities:

Oversee finance approvals for sales opportunities via Salesforce, ensuring SLA compliance and documentation accuracy
Manage the team's response to customer billing queries, maintaining a 10-day SLA and escalating issues where necessary
Act as the escalation point for complex billing matters, liaising directly with clients to provide clear resolution
Ensure timely and accurate invoicing across multiple entities, managing credit note processes and reconciliation
Produce monthly reports comparing expected vs actual invoicing
Collaborate with internal teams to reconcile reseller and aggregator accounts ahead of invoicing
Lead, train, and develop a team of four Billing Specialists
Support initiatives to reduce backlogs and improve process efficiency

Ideal Candidate:

Proven experience in a billing or financial operations leadership role
Familiarity with Salesforce and financial systems (ideally NetSuite)
Confident managing billing queries and resolving customer issues independently
Strong analytical, organisational, and communication skills
Previous experience managing and mentoring teams
Comfortable in a fast-paced environment with shifting priorities

This is a fantastic opportunity to join a collaborative and forward-thinking organisation, with genuine scope to shape and streamline billing operations.

To apply, please submit your CV for immediate consideration

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