Customer Care Coordinator

We're currently recruiting for an exciting opportunity within a dynamic and customer-focused team. Our client is looking for a proactive and organised individual to join their Customer Service department in a hybrid capacity.

This role is perfect for someone who thrives in a fast-paced environment, enjoys variety in their day-to-day tasks, and is passionate about delivering exceptional service to customers.

About the Role

You’ll be providing vital support to the Customer Service Managers, helping ensure a smooth and efficient service for both customers and internal stakeholders. This is a varied role with a strong focus on administration, coordination, and communication.

Key Responsibilities:

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Offering high-quality administrative support to Customer Service Managers and liaising with technical teams when needed

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Organising and scheduling operatives and tradespeople to ensure timely resolutions

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Collaborating with colleagues to track and manage all open tasks

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Producing clear, professional documentation for internal use and for customers

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Communicating progress and completion of defects to customers and partners using a range of communication methods

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Ensuring procedures and service standards are followed at all times

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Handling complaints in line with company processes

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Obtaining written confirmation of defect completions from both customers and supply chain partners

What We’re Looking For

Essential:

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Experience in an administrative or coordination role

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Proficiency in Microsoft Office and confidence working with databases

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Excellent written and verbal communication skills

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Comfortable liaising with individuals at all levels of an organisation

Desirable:

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Background in a customer service environment

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Ability to multi-task and effectively coordinate trade professionals

Why Apply?

This is a fantastic opportunity to join a respected organisation that truly values its people. Our client embraces flexible working, celebrates diversity, and is a Disability Confident employer.

In return, you’ll receive a generous benefits package, including:

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Enhanced pension scheme

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Discounted or fully covered private medical insurance

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Life assurance

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Performance-related bonus

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