Outsourcing Coordinator

Location: Basildon

Pay Rate: £13.68 PAYE Inclusive

Proposed Start Date: ASAP
Hours: 37.5 per week Monday - Friday
Contract: Ongoing temporary assignment

Overview:

We are seeking a confident and proactive Outsourcing Coordinator to support efforts in reducing the post-COVID patient treatment backlog. This non-clinical, administrative role involves contacting patients to gain consent for outsourcing to private healthcare providers, updating internal systems, and managing key administrative tasks.

Key Responsibilities:

* Contact patients daily via telephone to discuss outsourcing options and obtain consent

* Handle patient and staff queries with professionalism and empathy

* Maintain accurate records using Excel and Trust clinical systems (e.g., EPR, ERS, ACP)

* Collate and send medical notes to private providers

* Manage inboxes and assist with general admin duties

* Support the RTT validation team and Service Delivery Manager as required

* Adhere to Trust information governance and data protection standards

Requirements:

* Excellent telephone manner and communication skills

* Confident with Microsoft Excel and general admin systems

* Strong attention to detail and ability to prioritise workload

* Previous NHS or healthcare admin experience desirable

* Must be comfortable working in a busy office environment full time

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