Job Title: Customer Service Advisor
Location: Coventry
Contract Type: Temporary – 5 month contract
Salary: £24,187.50 per annum (£12.91 per hour)
Hours: 37.5 hours per week, on a rota between 6:30am – 10:00pm, including weekends and bank holidays
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About the Role
Morson Talent is proud to be recruiting on behalf of Severn Trent for Customer Service Advisors to join their dedicated contact centre team in Coventry.
This role is all about helping customers when they need it most. Youll be taking inbound calls from customers reporting issues with their water supply – whether it’s low pressure, cloudy water, internal flooding, or blockages. You won’t be dealing with complaints instead, your focus will be on quickly and empathetically identifying faults and providing reassurance and support.

Key Responsibilities

Answer inbound calls from customers reporting water-related faults
Log all information accurately and efficiently
Provide updates and reassurance during incidents
Use strong problem-solving skills and show empathy throughout the call
Adapt to changes in call demand, especially during bad weather
Occasionally make outbound calls to follow up on existing queries (very rare)
What We’re Looking For

Previous customer service or contact centre experience (highly beneficial)
Strong communication and active listening skills
Ability to stay calm and resilient under pressure
Excellent attention to detail
Ability to build rapport quickly with a wide range of customers
Willingness to work a rotating shift pattern (including early mornings, evenings, weekends, and bank holidays)
Shift Pattern

37.5 hours per week:
Four days at 7.5 hours
One day at 7 hours
Rotating shift pattern between 6:30am – 10:00pm
Fixed 8-week rota provided in advance
Free on-site parking for shifts before 7am or after 7pm, and on weekends/bank holidays
Training & Onboarding

Full training provided over four weeks
On-site interviews only

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