Job Purpose:

The CQC Registered Manager will be responsible for the overall management and operational delivery of a high-quality domiciliary care service, ensuring compliance with all relevant regulatory and legislative requirements. The role involves leading and developing a team, achieving and sustaining high quality standards of care and practice at all areas of the business, and ensuring that people who use the service, receive person-centred, safe, and effective care which is responsive and well led in their own homes.

Registered Manager - Key Responsibilities:

Regulatory Compliance & Quality Assurance:

• Ensure full compliance with Care Quality Commission (CQC) regulations, including all all quality statements and the supporting regulations and areas of best practice.

• Implement sustain and maintain the highest quality of care in line with CQC requirements, company policies, and national best practices.

• Oversee and manage all aspects of care delivery, ensuring continuous quality improvement, achieving a minimum of good in all five domains with the care quality commission and provider inspections.

• Prepare for and lead CQC inspections, ensure that the service improvement plan and the quality enhancement matrix are maintained and populated with all the required evidence for both on site and virtual inspections.

Leadership & Staff Management:

• Ensure that the service is well lead transparent and run with integrity at all times and the staff are fully aware of the responsibilities and accountability for the provision of high-quality personal and person centric care and care services.

• Recruit, train, and supervise a team of care staff and coordinators, maintaining a sufficient number of staff to provide a high-quality of service and ensuring that rotors are in place and are effective at all times.

• Provide strong leadership to ensure a motivated and effective workforce.

• Conduct regular supervision, appraisals, and team meetings to promote professional development.

• Implement staff training and development plans to ensure a skilled and competent workforce.

Service User Care & Safeguarding:

• Ensure all people who use the service receive person-centred care that promotes independence and dignity.

• Carry out assessments, risk assessments, and care planning, including all aspects of care provision and underpinned by the mental capacity act to meet individual needs.

• Maintain robust safeguarding policies, reporting concerns as required by law, to CQC and follow best practice.

• Foster positive relationships with all people that use the service which includes their families, as well as all external professionals. Ensuring that annual reports are written based on the feedback of the experience of all people that have been involved with engaged with and use the service including external professionals and staff. Ensuring that these results are published on the company website and where required actions are put on the service improvement plan and successfully completed.

Operational & Business Management:

• Manage and maintain budgets, resources, and service efficiency to meet financial and business objectives.

• Develop and implement policies and procedures to enhance service delivery, ensuring that staff follow all these documents.

• Ensure accurate record-keeping, including care plans, risk assessments, and incident reports and all other compliance evidence which demonstrates a highly effective well managed and responsive service delivering person centric care.

• Lead on business growth, ensuring sustainable service expansion and positive reputation management.

Health & Safety:

• Ensure compliance with health and safety legislation, risk management policies, and infection control procedures.

• Conduct audits and take corrective action as needed.

Registered Manager - Person Specification

Essential Criteria:

• Qualifications: Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards it).

Experience:

• At least 2 years’ experience in a managerial role within domiciliary care.

• Proven track record of managing a service regulated by the CQC.

• Knowledge & Skills:

• In-depth knowledge of CQC regulations and the Health & Social Care Act.

• Strong leadership, organisational, and decision-making abilities.

• Ability to manage budgets, business operations, and staff performance.

• Excellent communication and interpersonal skills.

• IT proficiency for managing electronic records, care planning, and reporting.

• Personal Attributes:

• Passionate about delivering high-quality, person-centred care.

• Resilient, proactive, and adaptable to change.

• Commitment to continuous improvement and professional development.

• Other Requirements:

• Enhanced DBS check (Disclosure and Barring Service).

Desirable Criteria:

• Experience in business development within the domiciliary care sector.

• Previous experience of successfully achieving a ‘Good’ or ‘Outstanding’ CQC rating.

Registered Manager - Benefits:

We are committed to offering a comprehensive and competitive benefits package, which includes:

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Competitive salary, based on experience and qualifications.

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Pension scheme with employer contributions.

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Generous holiday entitlement and paid time off for personal development.

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Opportunities for career progression, including training, leadership development, and support for further qualifications.

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Employee assistance program offering support for personal and professional challenges.

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Flexible working arrangements, where possible, to ensure a good work-life balance.

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A supportive and inclusive working environment with a focus on team well-being and mental health

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