Customer Service Advisor – Bilingual (English + German)
Mon-Fri 08:45 – 17:00
£28,000 Per Annum
Fully Office Based
Permanent

An established and growing company is looking for a Bilingual (German) Customer Services Advisor to join their busy Customer Services team. This is a full-time, permanent, office-based role offering a salary of £28,000 per year.

Benefits include:

33 days holiday (including bank holidays) 
Your birthday off
Medicash healthcare plan
Life InsuranceYou’ll support the Export and Customer Services Manager by processing sales orders, responding to customer enquiries, and helping ensure smooth daily operations for both UK and international clients. Full training will be provided, and the role offers plenty of variety and long-term development opportunities.

Responsibilities:

Process sales orders accurately and on time
Answer non-technical customer enquiries
Liaise with the Sales Team to meet customer requirements
Maintain customer records, reserves, and standing orders
Provide bilingual support (English + German)
Use company accounting software for order and record management
Support ISO 9001 and GMP standards across department functions
Assist with stock control, including stock takes
Manage purchase orders and liaise with suppliers
Handle packaging stock levels
Investigate customer complaints and contribute to corrective actions
Support warehouse and despatch teams as required
Carry out general administrative and support tasks as directedRequirements:

Fluent in English and at German.
Strong communication and organisational skills
Experience in customer service and complaint handling
Proficient with Microsoft Office and general IT systems
Knowledge of ISO 9001 and GMP/FDA regulations
Understanding of international and European shipping regulationsIf you feel like you are suitable for this role and are interested, please apply through this advert

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