Job Title: Portfolio Analyst

Based: Chichester / Hybrid

Role: Full time Permanent

Salary: £24,570 plus bonus and career path

* Represent the customer in holding retailers to account, tracking resolution of open queries in Company Software

* Develop a detailed understanding of tariffs and charging methodologies,

* using this to analyse invoices within SLA.

* Data steward, ensuring a high level of accuracy & robust data quality

Main Responsibilities for the Portfolio Analyst

Main responsibilities kfjnvdkney Areas Tasks

* Analysis Interrogate invoices to ensure retailers are providing accurate information for customers, challenging them as appropriate & tracking resolution through the billing query process.

* Regularly review and compare data between company CRM and the central market, investigating and correcting disparities

* Investigate & explain variances and trends, providing insight internally & to customers

* Invoice Validation & Data Management

* Validate both paper and electronic billing to ensure customer contract SLAs are achieved.

* Develop a strong knowledge of market structure and tariffs.

* Provide insight as to the impact of any updates on the team and wider business

* and use this knowledge to identify savings opportunities.

* Complete payment files in appropriate branded format on a customer agreed timeframe to ensure invoices are paid.

* Review & update CRM data regularly, in conjunction with other analysts to ensure data is high quality.

* Challenge retailers on inaccuracies in invoices and track resolution through the billing query process.

* Provide updates to other team members as required.

* Manage incoming email queries from customers, retailers & other

* sources in a prompt & polite manner within contractual SLAs.

* Promptly answer inbound calls, dealing with all callers politely and professionally.

* Meet regularly with the Account Management Team as required.

* Identify action points from meetings & reports, follow through to resolution and communicate progress.

* Ensure effective communication throughout the Operations Team,

* proactively collaborating with all analysts & supporting in completion of

* any relevant tasks to provide the best customer outcomes.

* Projects Identify project opportunities & support in delivery of these across the Operations Team.

* Supports during the onboarding process for new customers.

Ideal Applicant for the Portfolio Analyst:

Proactive

Efficient

Commercially aware

Meticulous, and diligent

Accuracy focused

Organised

Strong communicator

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