Claims Handler

Bolton

Up to £35,000

Monday to Friday

Why Join?

Competitive salary and benefits package
25 days annual leave, plus additional time off over Christmas (not deducted from your holiday allowance)
Workplace pension scheme with 5% employer matched contribution
Life assurance – 2x annual salary death-in-service benefit
Private medical insurance (upon successful completion of probation)
Support towards CII qualifications
Regular and varied training opportunities
Employee Assistance Programme – wellbeing support when you need it
An excellent opportunity has arisen for an experienced Claims Handler to join a dynamic, independent chartered commercial insurance broker. You’ll play a key role in handling a diverse range of claims across both commercial and personal lines.

This is a varied and rewarding role with exposure to a wide spectrum of claims such as:

Property Damage
Business Interruption
Equipment Breakdown
Employers’ and Public Liability
Professional Indemnity
Directors & Officers Liability
Cyber, Terrorism & Financial Crime
Motor & Motor Fleet
Main Responsibilities:

Assess and review insurance claims to determine liability and policy coverage
Acknowledge new claims promptly and maintain clear communication with clients and insurers throughout the claims process
Investigate claims thoroughly, gathering evidence and documentation as required
Negotiate settlements with claimants, insurers, and third parties
Ensure all claims are processed efficiently and within regulatory guidelines (FCA)
Maintain accurate and up-to-date records for all claims activity
Operate a robust diary system to ensure timely follow-ups and resolution
Consistently deliver high levels of customer service and promote best practices
Build and maintain strong relationships with both clients and insurers
Stay informed about industry developments, particularly in insurance and childcare sectors
Support Account Executives with detailed claims reports on larger or complex cases
Take part in training, assessment, and ongoing personal development within your T&C scheme
What We’re Looking For:

Experience & Qualifications:

Minimum of 3 years' experience in commercial insurance claims
Minimum of 5 GCSEs A-C (or equivalent) including Maths and English
Familiarity with a range of claims classes is highly desirable
Key Skills:

Strong verbal and written communication
Excellent attention to detail and high levels of accuracy
Confident negotiator with strong analytical skills
Proficient in Microsoft Word, Excel, and Outlook
Effective time management and ability to prioritise tasks
Team-oriented with a proactive attitude

Interested in being part of a supportive and ambitious team? Apply now and take the next step in your insurance career with us

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