Pertemps Gloucester — Yate — £13.90/hour
Customer Service Administrator Location: Yate/ South Gloucestershire (Hybrid) Hours: 08:30am – 5:00pm with a 45-minute lunch Pay rate: £13.90+ per hour Contract: Temporary ongoing (minimum 6-month commitment could lead to a permanent role for the right candidate) We are seeking a proactive Customer Service Administrator / Helpdesk Advisor to support order processing and customer enquiries, This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast paced, multi site environment. Key Responsibilities: Process customer orders accurately and in line with procedures Manage inbound and outbound customer calls and general enquiries Act as a key point of contact between different sites to ensure smooth order flow and issue resolution Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests Maintain and update order information across multiple systems and spreadsheets (Excel) Monitor order progress and proactively identify and resolve issues before escalation Escalate complex queries where required, ensuring timely resolution Ensure high levels of data accuracy and compliance with internal processes Support continuous improvement in customer service and order management processes Skills & Experience: Previous administration or call centre experience in a fast paced environment is essential Strong communication and customer service skills Highly organised, detail-focused, and solutions-driven approach Confident IT skills especially using Excel and multiple systems in a busy environment Ability to multitask and prioritise workload effectively Parking onsite – please click apply for immediate consideration