We are sourcing an experienced Customer Complaints Advisor to work with our travel and tourism client. This is a FT permanent position that will require remote working until lockdown restrictions ease in which you will then be based in Chester.
Your role will be to resolve issues or complaints that may occur before, during or after use of a property. You will need to have 1st class communication skills to liaise with both customers and clients either via telephone, email or the company feedback platform to find a solution satisfactory for all parties.
Ideally you will have previous conflict resolution experience and/or training, preferred experience of working in the travel sector and complaint handling experience.
Working hours will be on a shift basis working 37.5 hours per week between 9am and 7pm over a 7-day week including weekends. Hours will change to 9am – 9pm during peak time.
You must be able to start Monday 12th April 2021.
* 33 days’ holiday (including bank holidays)
* An additional day off during the week of your Birthday
* Annual bonus scheme
* Staff pension
* Private Medical
* Death in Service payment
* Subsidised park and ride passes
* Enhanced Maternity and Paternity pay
* Long service awards - cash payments and increases in holiday allowances